POLICIES



Privacy

Keeping your information secure is a top priority. The information you provide is used for order processing only and is not shared with third parties under any circumstances.

Shipping

Orders are shipped via the United States Postal Service First Class Mail, Priority  Mail® and USPS Express 1-2 Days. Orders placed before 12 noon EST using the 1-2 Days Express shipping option typically ship the same business day. Orders placed after 12 noon EST will ship the next business day.

Returns / Exchanges

Returns or exchanges for spare-specs prescription(s) and/or frame style(s) can be made within 30 days of shipping date. Refunds are issued for product, less shipping and handling.  Custom prescriptions are issued half refunds due to lab charges from initial custom fabrications.


Non-Standard Monovision Prescriptions / Custom Frames

Non-standard monovision prescriptions can be custom fabricated for an additional $20 PER clear lens ($40/pair); $25 PER sun lens ($50/pair) (includes 100% UV protection). Please download order form, print and complete, or use the order form via brochure provided by your eye care professional and fax along with your Doctor’s written prescription to 910.794.9300. You may also choose to mail your own frame for custom upfit. See order form for details and pricing.

 

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