Browse our Frequently Asked Questions

SPARE-SPECS Policies (Privacy, Returns / Exchanges)

How to Order

Online

You may order directly from our product pages on our website by selecting the desired frame style(s) and prescription(s) and clicking the “add to cart” button. Browse through our frame styles and prescriptions and checkout using our secure online shopping cart. The security protocol (SSL) ensures that your information is secure.

Fax

You may view, download and complete our pdf order form, or the use the order form via our brochure provided by your eye care professional to order spare-specs. Fax your order to 910.794.9300.

Mail

You may also mail your order using the pdf order form, or mail the order form from our brochure provided by your eye care professional. Please mail with payment to the listed address. Please allow up to 5 days for check processing.

Contact Information

If you have a question, suggestion or comment about our products or website, please submit to us via our contact us page. We take extra time to respond to every email from our online customers. You may also contact us via phone at 910.794.9000. Please allow 24-48 hours for a response.

Reporting Technical Issues

We want to make sure your online shopping experience with us is as pleasant and easy as possible. If you are experiencing problems with the spare-specs.com website, please contact us.

Thank you for choosing spare-specs for your post-surgical eyewear needs.